Job Description

• Answer and respond to customer inquiries in a professional and courteous manner
• Provide accurate and timely information to customers while maintaining confidentiality and adhering to company policies and procedures
• Identify and assess customer needs and recommend suitable products or services to address their requirements
• Maintain customer records and track interactions in the companys database
• Coordinate with internal teams to resolve customer concerns and issues in a timely and efficient manner
• Manage and resolve customer complaints by following established protocols and procedures
• Meet customer care team targets and objectives
• Continuously develop and maintain knowledge of company products, services, and procedures
• Strong communication skills, both verbal and written

Company Profile:

Salary: Not disclosed

Industry: Retail / whole sales

Functional Area:

Role Category:

Employment Type:

Keyskills