Customer Support Engineer

Customer Support Engineer

Job Description

  • Enter directions, utilizing work station, and enact controls on PC and fringe gear to coordinate and work hardware.
  • Screen the framework for hardware disappointment or blunders in execution.
  • Advise manager or PC upkeep experts of hardware breakdowns.
  • React to program mistake messages by finding and amending issues or ending the program.
  • Peruse work set-up guidelines to decide hardware to be utilized, request of utilization, material, for example, plates and paper to be stacked, and control settings.
  • Work spreadsheet programs and different kinds of programming to stack and control information and to deliver reports.
  • Gives phenomenal client administration.
  • Answer calls expertly to give data about items and administrations, take/drop arranges, or acquire subtleties of objections.
  • Track client collaborations and exchanges, recording subtleties of request, grumblings, and remarks, just as moves made. Procedure requests, structures and applications.
  • Follow up to guarantee that fitting moves were made on clients' solicitations.
  • Allude uncertain client complaints or exceptional solicitations to assigned offices for further examination.
  • Draws in potential clients by noting item and administration questions; recommending data about different items and administrations.
  • Opens client accounts by chronicle account data.
  • Keeps up client records by refreshing record data.
  • Resolves item or administration issues by clearing up the client's grievance.
  • Keeps up money related records by handling client modifications.
  • Prescribes potential items or administrations to the executives by gathering client data and examining client needs.
  • Gets ready item or administration reports by gathering and examining client data.
  • Adds to collaboration by achieving related outcomes as required.
  • Precisely performs enlistment process for new and existing customers.
  • Calendars arrangements as indicated by set up strategies.

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: IT / Computer Science

Role Category: Others

Employment Type: Full time

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