Handle inbound and outbound calls
Identify customers’ needs, clarify information, research the issue at hand and provide solutions
Work in coordination with the internal support teams to ensure quick resolutions
Document any feedback received from the customers for review by the product team at a later stage
Label the queries we receive from customers under different tags to understand what drives support traffic
Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team
Track relevant support metrics and prepare reports for the purpose of quality assessment file
Salary: Not disclosed
Industry: Any / Others
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