The essential target of the job is to convey top notch administration to the clients through the viable administration and authority of the Quality group and going about as a guide and mentor to the Quality.
Minimum 4 years of work involvement in Healthcare BPO Industry with at any rate 2 years involvement in current job.
Strong Knowledge of Medical Coding.
Delivering Quality framework according to concurred SLA for the group
Implement &monitor inspecting strategy
Manage QA capacitization
Participate in organization. activities.
Identify process improvement openings and drive towards conclusion.
Responsible to make Qualitative and Quantitative Analysis.
Preparing Quality Forms and breaking down information from assessments to plan floor Training Needs.
Designing activity plans for the range of abilities to enhance the Customer Satisfaction files (Resolution and Good Customer Experience)