Minimum 15-18 years of prior training experience in reputed call centers with more than 10 years of team handling skills at the Senior management level is required. Should have handled a team of AMs/Managers/Sr Managers during the stints
Inbound and Outbound Voice and Non Voice domain experience in the process training area is a must. Soft skills and Communication training knowledge is an add on preferred.
Good knowledge /background of the contact center industry training experience is needed. Should have had a background of customer service training expertise(ecommerce preferably) in his/her experience span.
Excellent verbal, written and interpersonal communication skills.
Must be self-motivator and self-starter.
Focused on quality and customer service.
Solid time management skills.
Must be able to effectively deal with people at all levels inside and outside of the Company.
Creative ability, writing proficiency and visual graphics design ability.
Ability to multitask and successfully operate in a fast paced, team environment.
Must adapt well to change and successfully set and adjust priorities as needed.
Must be proficient with Microsoft Office Suite (Word, advanced Excel, including ability to create Power Point presentations, and knowledge of Outlook).
