Helpdesk Supervisor

Helpdesk Supervisor

Job Description

  • Oversee and co-ordinate the handling of approaching calls/tickets to guarantee polite, opportune and viable goals of episodes and solicitations.
  • Be a heightening point and give co-appointment and backing to the Service Desk during high seriousness episodes.
  • Solid familiar correspondence is required (Knowledge of Regional Language is likewise an Additional)
  • Lead group arranging and move courses of action.
  • Add to the Change Management Process.
  • Add to Service Level answering to Management.
  • Solid client sensate methodology.
  • Learning of any Ticketing frameworks.

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: Sales / Customer service and support

Role Category:

Employment Type: Full time

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