IT service Desk Technician

IT service Desk Technician

Job Description

  • Support of disaster recovery solutions.
  • Serve as the front line support for all IT requests and escalated issues.
  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively
  • Escalate service requests that require engineer level support.
  • Responsible for entering time and expenses as it occurs.
  • Enter all work as service tickets into the ticketing system.
  • Basic technical support at the network level,WAN and LAN connectivity, Remote Access, WiFi.
  • Monitor for automated alerts and notifications, responding accordingly through Help Desk service tickets.
  • IT Support relating to technical issues involving Microsofts core business applications and workstation operating systems
  • Monitor assigned ticket queues and assign tickets to appropriate resources within the organization.

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area:

Role Category: Others

Employment Type: Full time

Keyskills
ad

Need Any Help?

Feel free to visit our FAQ section. You can also send us an email here or give us a call on (+91) 99907-65858.