Job Description
- Group Management - Managing a Team of Quality Insight Analyst for adjusted Processes.
- Quality Activities - Documentation for Transaction Monitoring
- Keeping Track on Process Trends
- Analyze and Report Trends in Agents/Process execution
- Implement remedial activity designs as and when required
- Participate in quality frameworks improvement exercises utilizing six sigma techniques
- Recommend activities to improve exchange Quality through new quality instruments and Motivational
- Dip check consistence - Weekly premise
- Calibration consistence - Weekly premise
- Weekly and Monthly reports - Weekly and Monthly premise
- Identify base Quartile and ventures to improve them.
- Analyze and Report Trends in Agents/Process execution
- Implement restorative activity designs as and when required
- Participate in quality frameworks improvement exercises utilizing six sigma systems
- Recommend activities to improve exchange Quality through new quality apparatuses and Motivational methodology
- Collaborate with Ops and Training to watch current execution patterns and devise procedures to improve execution
- Stakeholder the board
- Prepare business surveys and present execution.
What you have to succeed:
- 2 years of relevant involvement in contact focus quality affirmation lead liked.
- Bachelor's Degree or important experience.
- Working learning of client administration evaluation instruments, i.e., Net Promoter Score,CSAT.
Company Profile:
Salary: Not disclosed
Industry: Travel and Tourism
Functional Area: Quality control regulatory
Role Category: Team Leader
Employment Type: Full time
Keyskills
