Job Description
- Quality Audit
- Aggregate information from Vendors (Improvement plans, Quality Audit shapes, and so forth.) - Monthly
- Look at information slants and break down the patterns - Monthly/Quarterly
- Assist in Quality review process robotization and manual exertion decrease
- Adjustment
- Perform seller adjustment exercises over the contract to resign cycle
- Support in adjusting different Vendor related exercises, activities and projects for example Accreditation Program, Rewards and Recognition
- Client Feedback and Insights
- Review client input in help of structure noteworthy experiences to drive execution enhancements over our sellers
- Analyze the client input, arrange it and approve the Root source investigation for negative feed backs
- Favored involvement in SOX and CRM
Employment obligations:
- Checking and backing of inner cost advancement program
- Beginning square for best work on sharing inside the organization
- Guaranteeing the conveyance of excellent, client concentrated administration regularly as per the concurred SLAs
- Running exceptional ventures to improve the activities execution Maintain substance to improve client collaboration on interior sites and landing pages; Rebranding/Sanitization of records, PPTs.
- Plan and create learning sharing instruments like online journals, wikis, and talk discussions for the workers to share their perspectives and thoughts.
Company Profile:
Salary: Not disclosed
Industry: BPO / ITES
Functional Area: KPO / BPO / Call centre
Role Category: Team Leader
Employment Type: Full time
Keyskills
