Job Description
- Driving a group of Customer Service Managers to give Assisted Services to clients
- In charge of generally Customer Service Delivery and Customer Engagement Process for the area according to the SLA.
- Learning Management: Responsible to catch information and best practices to give bits of knowledge to process greatness and area skill.
- Catching and approving Metrics/MIS given by the group.
- Planning powerful procedures for client maintenance and income age.
- Solid Analytical abilities
- Solid authority and group dealing with abilities
- High energy, administration direction and scrupulousness
- High Emotional remainder, Persuasion Skills and Presentation abilities
- Graduate in any specialization with MBA ideally from a presumed foundation, and a base 8 - 10 years involvement in customer/client adjusting (out of which a base encounter of 4 years in Team Handling is required).
- Competitor with presentation in different segments like banking, retail and call focus liked. Unadulterated call focus foundation not favored.
Company Profile:
Salary: Not disclosed
Industry: Internet / Commerce
Functional Area: Sales / Business development
Role Category: Head / VP / GM
Employment Type: Full time
Keyskills
