Team Leader Outbound

Team Leader Outbound

Job Description

  • To deal with an extensive and different group of CSAs progressing in the direction of pre-characterized targets.
  • Guarantee fast and exact administration and accomplishment of targets.
  • Oversee everyday exercises of the group and guarantee consistence to systems and approach rules, empower and propel operators in a tedious activity condition. 
  • Create operator ranges of abilities and oversee self-awareness objectives for the specialists.
  • Guarantee day by day meet of Service Level/relinquished and shrinkage.
  • Direct every day clusters pre-move and post move and keep up a logbook.
  • Direct gatherings normally to guarantee open correspondence and devise an activity intend to address issues/concerns raised by the group.

  •  Strong Communication Skills, Convincing capacity, Mature, Self persuaded, Accessible, Analytical Skills, Focus on Quality, Target Oriented, Crisis and peace promotion, Decision Making, Enthusiastic, High on Integrity, Receptive to input, Unbiased

Company Profile:

Salary: Not disclosed

Industry: BPO / ITES

Functional Area: Business development

Role Category: Others

Employment Type: Full time


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