Job Description
- BE/B.Tech (any stream) any stream from 2017 and 2018 cluster. Ought to have cleared all semester tests .
- MCA/BCA/B.Sc. (CS/IT) applicants with astounding scholarly foundation can likewise apply.
- Applicants ought to have astounding relational abilities.
- Conventional learning identified with working framework, equipment, organizing, and so on.
Expected set of responsibilities:
- Technologist to react to the episodes/issues announced by Customer dominatingly through Voice Interaction and furthermore through email, talk and remote help.
- Technologist to distinguish, research and analyze the issue and make vital move viz settle or appoints the issue to right task gathering.
- Technologist to catch all occurrences in episode tracker instrument and appoint the cases to applicable task gather according to process and guarantees appropriate documentation.
- Gives goals to client dependent on in extension forms.
- Pursues the episode life cycle as characterized by process viz – logging the occurrence with legitimate need, order and documentation, performs follow up on every single essential episode as challenged in process with client to guarantee opportune conclusion.
- Technologist continually redesigns his specialized, process and delicate abilities to accomplish the customer and inner quality scores with CSAT scores, goals accessible if the need arises and client benefit scores.
- Performs episode notice and heightening to guarantee issues/ask for/issues are conveyed viably and getting appropriate administration consideration.
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area:
Role Category: Others
Employment Type: Full time
Keyskills
