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Technical Support Executive

Technical Support Executive

Job Description

  • Provides table-aspect assistance in resolving era aid troubles.
  • Performs installations, repairs, upgrades, backups and other protection responsibilities.
  • Utilizes tender capabilities and troubleshooting abilities to solve client problems and questions.
  • Asks probing questions to accumulate relevant facts on routine and complicated calls.
  • Uses powerful listening skills to develop expertise of purchaser questions or problems.
  • Documents, tracks and monitors consumer incidents in ticketing system to ensure a well timed decision.
  • Prioritizes and escalates help incidents and requests based totally on enterprise effect and documented pointers.
  • Maintains passwords, information integrity and report system protection for the desktop surroundings.
  • Communicates exceedingly technical facts to each technical and nontechnical personnel.
  • Recommends answers consisting of new acquisitions and upgrades.
  • May participate in development of information technology and infrastructure projects.
  • May have expertise in typically used enterprise packages.
  • May manage phone and email assistance as nicely.
  • Other related obligations assigned as wished.

Skills:

  • High faculty degree or GED
  • Knowledge of basic hassle resolution and escalation practices
  • Ability to provide suitable level of guide and guidance with FIS programs and processes
  • Self-prompted to research new technology and new methods to supply help
  • Shows enthusiasm whilst offering technical aid
  • Stays up to date with modern day technology
  • Problem Solving and critical questioning talents

Company Profile:

Salary: Not disclosed

Industry: IT / Software

Functional Area: IT / Telecom

Role Category: Technical support executive( voice process)

Employment Type: Full time

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