- Provides table-aspect assistance in resolving era aid troubles.
- Performs installations, repairs, upgrades, backups and other protection responsibilities.
- Utilizes tender capabilities and troubleshooting abilities to solve client problems and questions.
- Asks probing questions to accumulate relevant facts on routine and complicated calls.
- Uses powerful listening skills to develop expertise of purchaser questions or problems.
- Documents, tracks and monitors consumer incidents in ticketing system to ensure a well timed decision.
- Prioritizes and escalates help incidents and requests based totally on enterprise effect and documented pointers.
- Maintains passwords, information integrity and report system protection for the desktop surroundings.
- Communicates exceedingly technical facts to each technical and nontechnical personnel.
- Recommends answers consisting of new acquisitions and upgrades.
- May participate in development of information technology and infrastructure projects.
- May have expertise in typically used enterprise packages.
- May manage phone and email assistance as nicely.
- Other related obligations assigned as wished.
- High faculty degree or GED
- Knowledge of basic hassle resolution and escalation practices
- Ability to provide suitable level of guide and guidance with FIS programs and processes
- Self-prompted to research new technology and new methods to supply help
- Shows enthusiasm whilst offering technical aid
- Stays up to date with modern day technology
- Problem Solving and critical questioning talents
Salary: Not disclosed
Industry: IT / Software
Functional Area: IT / Telecom
Role Category: Technical support executive( voice process)
Employment Type: Full time