Trainee Associate

Trainee Associate

Job Description

  • Understanding from Business control crew the anticipated solution.
  • Understanding following from the solution architect standard answer being proposed / Hardware additives proposed for designs.
  • Use tools and structures to supply fee builds.
  • Change Request to manipulate customer requests and queries.
  • Direct engagement through cellphone with the cease patron for clarification of statistics/conformation final touch of request.
  • Managing 3rd celebration providers for Incident resolution Change request implementation- Service Provider, Field assist team, Cisco TAC.
  • Escalation of Incidents and adjustments in jeopardy finishing touch inside defined provider degree to Operations Manager for onward decision.
  • Initiate and Support Problem Management Process.
  • Initiate and Support Special Incident Investigation and Incident evaluation document.
  • Attending weekly customer service/inner exchange overview calls (Customer Champion) as and whilst required.
  • To maintain the CHANGE queue as little as viable to make certain most interest to every and every consumer request or query.
  • To attend various workshops and education events arranged by the operations manager to improve the technical talents and BT product knowledge.
  • To attend BT inner conferences to review and enhance the assist tactics to BT clients.
  • To attend consumer attention training periods.

Skill Set Required:

  • Excellent written and spoken English language talents
  • Good information on routing & switching capability.
  • Must have primary information on routing protocols like OSPF & EIGRP which have to cowl neighbourship method, states & packet sorts.
  • Basic knowledge on BGP which need to cowl - neighbourship technique, its states & course choice attributes.
  • Should possess clear know-how on I.P & MAC deal with, sub netting and summarization.

Qualifications:

  • Four 12 months graduate Degree, B.Tech (Electronics, computer systems, CS, Electrical, IT)
  • ITIL Certification or ITIL Awareness is desired
  • CCNA level understanding/Certificate(Mandatory)


Company Profile:

Salary: Not disclosed

Industry:

Functional Area:

Role Category: Others

Employment Type: Full time

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