Implement core business processes and assist the client with process improvement initiatives

. Recommend changes to policies and establish immediate procedures

. Interact with subordinate supervisors, customers, and/or functional peer group managers

. Leverage business, technical, and interpersonal skills to manage centre operations, customers, and operations personnel

. Coordinate and communicate with other area managers to leverage resources and discuss solutions

. Provide continuous training and develop policies and procedures

. Analyze, log, track, and resolve complex issues pertaining to networking connectivity issues, printers, Windows servers, and applications

. Coordinate hardware and software installations, as well as upgrades

. Isolate and diagnose common Wintel system problems and document system events to ensure continuous functioning

. Coordinate and monitor troubleshooting, testing, upgrades, and configuration of Wintel (Windows / VMware) system files and services

. Prepare for and prescribe approaches to possible downstream implications

. Utilize standard corporate tools to record change and problem activities

. Good communication, organizational, analytical, and problem-solving skills

. Ability to work independently and part of a team.