Job Description
- Strong verbal and composed relational abilities.
- Able to dealing with Global Customers.
- Should be prepared to work in all day, every day situations. turning shifts and pivoting week after week Gffs,
- Candidates from Data Center Monitoring foundation will be liked or trainable asset.
- Basic Knowledge of Unix/Windows/Backup will help for first dimension support in few ventures.
- Good information of IM/PM/CM etc_.{Preferred}.
- Coordinate and oversee associations with sellers and bolster track.
- Real time affirmation and responsibility for foundation cautions. ) - Quickly address the basic cautions and catch up with particular groups till the goals.
- Work as a main issue of contact for all specialized help groups and give state-of-the-art data to on-going episodes/cautions.
- Handle L1 investigating, analyze the issue and endeavor to determine cautions at your conclusion to adjust outstanding task at hand of L2 specialized help group.
- Keep a track on every uncertain occurrence/tickets and catch up with various help group until the closer, inside characterized SLA timetables.
Company Profile:
Salary: Not disclosed
Industry: IT / Software
Functional Area: KPO / BPO / Call centre
Role Category: Others
Employment Type: Full time
Keyskills
